Operations workspace

Messaging infrastructure for teams that run customer communication at scale.

Meros helps businesses centralize WhatsApp conversations, manage outbound templates, onboard business channels, and give support teams full visibility into customer communication.

Business workspaces 24
Open conversations 184
Template delivery 98.4%

Workspace

Built for teams handling real customer communication.

Meros is positioned as an operations product for businesses that need shared access to customer conversations, visibility into agent activity, and compliant outbound messaging flows.

Shared inbox Agent routing Message templates Business onboarding

Channel governance

Designed around operational clarity.

Every workflow inside Meros is centered on business messaging: shared visibility, agent accountability, approved templates, and onboarding flows for managed communication channels.

Customer support Primary flow

Multi-agent handling of inbound WhatsApp conversations.

Transactional alerts Compliant outbound

Order updates, verification notices, and service notifications.

Automation Operational control

Templates and guided flows monitored by business teams.

Inbox

Customer conversations

11 live

Conversation view

Camila Araujo

Assigned to Bruna

Embedded Signup

WhatsApp Business connection

Business administrators can onboard a WhatsApp presence inside Meros, verify account details, and activate the channel for support, transactional notifications, and template management.

Meros also supports channel setups where the same business number remains available in the WhatsApp Business app while also powering API-driven workflows for routing, automation, and reporting: the data-preserving onboarding flow expected by most customers.

  1. Admin clicks the onboarding entry point from inside Meros.
  2. Business account and display assets are confirmed in the flow.
  3. The connected number becomes available to inbox routing and approved templates.
WhatsApp Business app Shared number operations API workflows

Channel capabilities

Operational coverage

01

Meros supports business customer service with human agents.

02

Meros handles transactional notifications like shipping and account updates.

03

Meros organizes automation through structured templates and internal workflows.

Templates

Approved messaging categories

3 active
order_update_v1

Hello {{name}}, your order {{order_id}} is on the way. Reply here if you need support.

support_followup_v2

Hi {{name}}, we are following up on your recent support request. Our team is ready to help.

verification_notice_v1

Your account verification is in progress. We will notify you as soon as the process is complete.

Template governance

Outbound messaging controls

Teams manage approved communication patterns for support and transactional outreach, keeping outbound messaging consistent across agents, workflows, and customer touchpoints.

Order status Support follow-up Account notice

Operational health

Channel performance

Average first response time: 2m 14s

Resolved within SLA: 93%

Template delivery success: 98.4%

Team activity

Agent coverage

Active agents today: 18

Assigned conversations: 63

Automation flows running: 18

Operational notes

Message program overview

  1. Shared inbox routing for customer support teams.
  2. Template-based outbound notifications for orders, verification, and follow-ups.
  3. Business channel onboarding and account activation within the workspace.
  4. Visibility into response times, team assignments, and channel performance.

Meros is structured around business messaging operations with clear ownership, governance, and reporting.

Embedded Signup

WhatsApp Business onboarding

Continue with business verification, display asset confirmation, and activation of the selected number for support and notification workflows inside Meros.

This demo entry point represents the embedded signup launch from the home screen CTA, even though the integration itself is still simulated for review purposes.